Política de reembolso

Return Policy

Thank you for shopping with Balloon Express. Please read our return policy carefully before placing your order.

All Sales Are Final

Due to the perishable, time-sensitive, and custom nature of our products, all sales are final. This includes helium balloons, balloon arrangements, and custom event decor. We do not accept returns or offer refunds once a product has been delivered, picked up, or installed.

Damages and Issues

We want every customer to be happy with their order. Please inspect your balloons upon delivery or pickup and contact us within 24 hours if:

Your balloons arrive damaged, popped, or deflated
You receive the wrong color, style, or quantity
There was a delivery error on our part

If your claim is eligible, we’ll offer a replacement or partial refund, depending on the issue. You’ll be asked to provide a photo of the issue and your order number.

Non-returnable items

We do not accept returns on:

Inflated balloons
Custom or personalized balloon arrangements
Event decor or installations
Sale items or gift cards

These items are made specifically for you and cannot be resold or reused, which is why returns are not accepted.

Refunds (if applicable)

In approved cases (such as damage upon arrival), we will notify you once we’ve reviewed your request. If approved, your refund will be processed to your original payment method within 10 business days. Please note your bank or credit card provider may take additional time to post the refund.

If more than 15 business days have passed since we approved your refund, please contact us at balloonexpressny@gmail.com.